About Phyllis

I’m Phyllis Casillas, and exceptional customer service and competitive pricing are my commitment to you. With more than 30 years of experience in the mortgage industry, I am able to give you added assurance, with no surprises. My team and I will provide you with an extensive array of products and the knowledge to help you find the one that best fits your needs. I’m straightforward and honest. I look out for my clients’ best interests, so that you achieve a loan you’re happy with for the home of your dreams. Call 480.545.9932, email me or apply online to begin your mortgage process today.

It is my promise to bestow honest guidance to our valued customers. I am here for you from the initial consultation, throughout the building or buying process and into a timely delivery of your home. I listen to your needs and wants in regard to your home loan and then assist you in making the best financial decision for you and your family.

Good news or bad news, I’m straightforward. If a client can’t purchase a home now, I help him or her develop a plan to purchase one in the future.

I am only as good as the team that surrounds me. From On Q Financial, Inc.’s management team to my sales force and my underwriting, processing and closing teams, I am lucky to have one of the most knowledgeable and supportive teams.

First and foremost, I have a genuine care for my customers. I am here to explain the full picture so that you can make better decisions.

I am not a salesperson; I’m an adviser. It’s because of my prior experience in processing, underwriting and closing that I am able to expertly advise my clients.

I am a person of Faith. I am happily married (almost 25 years), and we have five children. My family is my world. I enjoy spending most of my time outside of work with my family. We like camping and visiting the California beaches.

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My Reviews


4.87

Ratings

474

Total Reviews

Sophie A.

GILBERT, AZ

From start to finish Phyllis and Team were amazing. Friendly, easy, and efficient! Thank you for making the process so easy!

5.0

Date Posted: May-27-2022

Angelia M.

SURPRISE, AZ

We worked with you all over the course of 16 months and we never had any issues with clear lines of communication or members of your team getting back to us or answering any questions we may have had. As we got closer to the closing process - the team was very responsive and connected to us - keeping us informed of what we needed to do, when and helping clear up any confusion we may have had as to the process of things. It was a long road and you and your team were there for us at every step...which we greatly appreciated.

5.0

Date Posted: May-25-2022

Jacquelyn Louise F.

San Tan Valley, AZ

Couldn’t be more satisfied with our experience. Professional attention with a big dose of patience was just what I needed. Thanks for everything!

5.0

Date Posted: May-24-2022

Eric K.

SURPRISE, AZ

Normal experience

4.0

Date Posted: May-24-2022

Robert Charles H.

QUEEN CREEK, AZ

1 2 3 4 5 6 7 89 9

5.0

Date Posted: May-23-2022

Michael R.

GOODYEAR, AZ

Phyllis and her team are simply amazing.

5.0

Date Posted: May-22-2022

Adriana R.

GOODYEAR, AZ

It was a pleasure dealing with you all. You had to deal with us being out of state and we appreciate all that you did for us. Thank you for your time and patience.

5.0

Date Posted: May-19-2022

Elizabeth R.

QUEEN CREEK, AZ

The options for mortgage products were slim and pricing was very high.

3.33

Date Posted: May-16-2022

Ed B.

GOODYEAR, AZ

The entire process was simple and communication was great.

5.0

Date Posted: May-14-2022

Linda G.

GOODYEAR, AZ

It was team work making from start and near finish. I like the strong, to the point answers/questions, all knew their areas of expertise. I am old fashion and unfamiliar w this new phone automation, so many atime they had to take their valuable time walking me thru Email, bless their hearts. Team effort the key and you sharp ladies have it in spades. God Bless you and my new home, new life. Linda and Curtis Goul

5.0

Date Posted: May-13-2022

Nolan H.

GOODYEAR, AZ

It's been great working with Phyllis and her team.

5.0

Date Posted: May-02-2022

Jocelyn F.

GOODYEAR, AZ

good return phone calls

5.0

Date Posted: Apr-29-2022