Help Desk Technician

Job Details

Job Location: Headquarters - Tempe, AZ
Position Type: Full-Time
Education Level: High School

About On Q

On Q Financial is a national organization with our headquarters located in Tempe Arizona. We are one of the TOP mortgage lenders in the U.S. Our motto is…MORTGAGES SIMPLIFIED. If you join our team, you'll be working with:
  • An innovative and collaborative culture.
  • High performing region & team.
  • Supportive and experienced management.
  • Transparent company leadership.

WHAT YOU'LL DO HERE

We are looking for a highly motivated individual to be part of our IT helpdesk family. Applicants must possess excellent written and verbal communications skills, the highest level of time management and the ability to adapt to a fast changing environment. Technicians field all Helpdesk inquiries from end users to provide technical support on workstations, software and hardware. The ideal candidate must maintain exemplary customer service standards and a positive attitude.

  • Provide technical support to identify, troubleshoot and resolve technical software and hardware issues.
  • Document all trouble tickets with detailed troubleshooting and resolution notes.
  • Adhere to SLAs for ticket resolution and escalations metrics.
  • Configure and deploy computer hardware.
  • Data/VoIP circuit service management.
  • Network troubleshooting.
  • Work with other departments and business units on projects and common goals.
  • Asset inventory management and shipping.
  • Obtain general overview of all other departments within the organization.
  • Maintain industry standard cybersecurity policies and best practices.

WHAT YOU BRING TO THE TABLE

Education & Experience

  • Minimum 3 years’ professional experience in a technical support role
  • Bachelor’s degree in in Computer Information Systems or related preferred
  • Any Microsoft/Network/A+ Certifications preferred

Knowledge, Skills and/or Abilities:

  • Strong knowledge of Windows operating systems
  • Working knowledge of Active Directory environments
  • Strong customer service skills
  • Proficiency with Microsoft products and administration
  • Basic enterprise network knowledge
  • Collaboration skills
  • Experience in business VoIP platform
  • Must have a flexible schedule
  • Must be able to lift 50lbs

Benefits of Working at On Q

  • Competitive base salary.
  • Opportunity to work remotely.
  • 401(K) Plans & company match*.
  • Generous PTO & Observed Paid Holidays.
  • Employee Loan Program.
  • Comprehensive benefits package including: Medical, Dental & Vision.
  • Supplementary benefits: Voluntary Life, AD&D, LTD & STD.
  • Company-Sponsored Life, AD&D and LTD.
  • Wellness Program, Pet Insurance & Corporate Discount Program.
  • Diverse and inclusive atmosphere!

We live and breathe our core values: Support, Collaboration, Innovation, Fast-Paced & Pride! Our success over the past decade is largely due to our vision to hire the BEST people in the industry. Is that you? If so, JOIN OUR TEAM!

On Q Financial, Inc. is an Equal Opportunity Employer committed to excellence through diversity. We strongly encourage people of color, lesbian, gay, bisexual, transgender, non-binary, veterans & individuals with disabilities to apply. Diversity and inclusion are vital to fulfilling our Mission to simplify the mortgage process to make the dream of home ownership a reality—for everyone.

Our Multicultural platforms are disrupting the industry which is only made possible by our diverse, unique, and inclusive family. THE DREAM IS INCLUSIVE!

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